DreamHatcher FAQ

We’re Here to Help!

Below are answers to common questions about orders, shipping, and exchanges to make your shopping experience as smooth as possible.

Tracking & Shipping

When will my order be shipped?

  • Orders are packaged and shipped Monday – Friday only.
  • Most orders ship within 5-7 business days, but during high-demand periods, please allow 7-10 business days for processing and shipping.
  • Orders placed on weekends or holidays begin processing the next business day.

How do I track my order?

  • Once your order ships, you’ll receive a shipping confirmation email with a tracking number.
  • Tracking updates may take 24-48 hours after the shipping label is created.

Why does my tracking show my package is still in MN?

  • When we print your order invoice, your shipping label is generated at the same time.
  • Your tracking number is sent immediately, but USPS tracking will not update until they scan your package into their system.

Delivery Issues

My tracking says "Delivered," but I haven’t received my package. What should I do?

  • Carriers sometimes mark packages as "Delivered" before they actually arrive.
  • Please wait 48 hours and check with neighbors, household members, or your local post office.
  • If your package still hasn’t arrived, contact USPS or email iamweigh@therealdreamhatcher.com for assistance.

What if my package is lost or stolen?

  • DreamHatcher is not responsible for lost, stolen, or incorrectly addressed packages.
  • If you believe your package is lost, we recommend filing a claim with USPS.

Exchanges & Returns

Can I exchange my item for a different size?

  • Customers are responsible for return shipping costs on size exchanges.
  • DreamHatcher covers shipping only if there was a mistake on our end (wrong item or defective product).
  • Items must be returned in unworn, good condition before an exchange is processed.
  • Exchanges must be requested within 7 business days of delivery.

Do you accept returns?

  • All sales are final.
  • However, we accept exchanges within 7 business days of delivery.
  • Customers are responsible for return shipping costs, unless the exchange is due to a wrong or defective item.

How do I start an exchange?

Order Changes & Cancellations

Can I cancel or change my order after it’s been placed?

  • Orders cannot be changed or canceled once they are placed.
  • Please double-check your order before checkout to avoid any issues.

Who pays for return shipping if I need a size exchange?

  • Customers are responsible for return shipping costs on size exchanges.
  • We encourage all customers to check our size guide carefully before placing an order.

International Shipping

Do you ship internationally?

  • Currently, we only ship within the U.S.
  • International shipping is coming soon!

Need More Help?

For additional support, contact us at iamweigh@therealdreamhatcher.com.